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Infuriating Ebay AI
I have sold an item on Ebay on 27th , but though it is marked as sold on the site and has been removed from the live Ebay, I have not received the payment. The so called AI helpline on Ebay jsut takes me round in circles and I can't speak to a human! What can I do?
7 comments
tressygirl
Mentor2 weeks agoIf there is no message from eBay that your buyer has paid, you still have to wait the allowed time which is 4 days for the buyer to pay you.
Once this lapses, you can cancel the order citing Buyer Has Not Paid.
This gives the buyer a deserved strike on their account, if they gain another , they will not be able to buy from the majority of sellers on eBay for a full 12 months, sellers who have blocked 2 strike non payers.
Always too, block any non payer from returning to your sales, here:
https://www.ebay.co.uk/bmgt/BuyerBlock?
@maxwe_uk2013
*vyolla*
Mentor2 weeks agoWas it the pool table, didn't the buyer collect it?
Did you add the collection code that the buyer gave you to the order?
maxwe_uk2013
OP2 weeks agoYes. It was actually delivered. The buyer has a good Ebay record
maxwe_uk2013
OP2 weeks agoYes, I added the code
*vyolla*
Mentor2 weeks agoGreat. I see that you're an infrequent seller, so eBay may hold your payment for a while. You can keep an eye on it via the button on this eBay guidance page:
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
maxwe_uk2013
OP2 weeks agoThanks. I was a more frequent seller around the Covid time, but not recently. Thanks all for the advice
*vyolla*
Mentor2 weeks agoAs long as you can see your held payment there all is good, it will eventually be released.