IND case but have now realised it's due to incomplete address given | Member To Member Support

j_n_tee · 2025-12-19T10:13:50.621000Z

Hi, After a bit of advice, Normally i tend to spot incomplete addresses etc, but one has slip through. Buyer address had a flat number missing. Address only had the road and the building name. Item sent via RM48 service. Item has not been delivered possibly due to incomplete address or RM delays. Buyer has opened a case, and during my investigation found flat number missing, which I informed the buyer on the case, and to check if it's been delivered to any of the other flats, postie may spot the name and realise which flat it's for so may get delivered or may come back to me. Unfortunately it's an unreasonable buyer, pledging they had the right address etc. (Which I've politely asked them to check on the order details to prove i'm not lying etc.) now radio silence. Any advice on what to do as I fear ebay will ofcourse refund buyer should it get escalated by them.

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IND case but have now realised it's due to incomplete address given | Member To Member Support | eBay UK