Incorrect Seller Charge Due to Unreleased Payout | Member To Member Support

jolly_jill · 2026-06-27T15:29:12.423890Z

I sold an item but it broke, so I never dispatched it. I issued a full refund to the buyer through eBay. However, eBay never actually released the original payout to me—the funds were still pending in my eBay balance. Because of this, my account balance has wrongly gone negative, and eBay is trying to charge my bank account. Please reverse this charge, as I never received the buyer's money to begin with

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Incorrect Seller Charge Due to Unreleased Payout | Member To Member Support | eBay UK