Incorrect postage selected and can't update tracking

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Hi, I have sold a item and I selected the incorrect postage option. I need to send it by parcel force due to the size of the item. I am happy to pay as it was my error. I cannot amend the tracking number and I am worried I won't receive payment for the item as the buyer can deny they received it. What is the best thing for me to do ?

boolou24

854 View listings

Posted 3 months ago·Last reply 3 months ago

2 comments

boolou24

OP3 months ago

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I have sent the tracking details to the buyer so I am hoping this will be adequate if there is a dispute. I have amend my other listed items to show the correct postage.

I will just send as normal. Does the buyer have to update eBay that it has

been received ?

tressygirl

Mentor3 months ago

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You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Or, you can cancel the order but with the buyer's agreement, so you cancel citing ' Buyer requests to Cancel' , this refunds the buyer and you can then relist with the correct postage cost you need to buy yourself, for the buyer to buy and pay again. This gives you that important tracking.

You wouldn't have SD protection for a lost or damaged item from delivery, but would need to , if necessary, rely on the courier / postal service used protection policy.

@boolou24