Incorrect Collection Address!

Locked

Discussion interactions are currently paused.

I have just sold an item but when I printed out the label I noticed that the collection address was my old address and DHL are due to collect from the old address.

I have now updated my addresses but cannot find a way to stop the collection from my old address and redirect DHL to collect from my new address. There doesn't seem to be a way for me to contact anyone at eBay to help.

Can anyone in this community help direct me on how I resolve please?

relims

2 View listings

Posted 7 months ago·Last reply 7 months ago

1 comment

john1297576

Mentor7 months ago

View listings

It is up to sellers to keep their addresses up to date. It is not possible to correct after a sale, the only way if wanting collection would be to cancel sale and relist.