A buyer has opened an INAD case for a low value item. The return shipping label would cost more than they paid for the item. If I just refund without requesting a return am I responsible for refunding the money they paid to eBay for the Simple Delivery postage or is this covered by eBay and I only lose the amount they paid for the item. Never had a case opened before so just after clarification from anyone who's done ghe refund before.

If they opened a case for item damaged in transit, then eBay pay everything the buyer paid and you get to keep the payout. If they opened a case for item not as described, that is, it did not match Description or Photos, this is not covered by SD and you will have to refund everything the buyer paid. @annald_crewe

INAD case opened does the Simple Delivery fee they paid get refunded from my balance | Member To Member Support

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INAD case opened does the Simple Delivery fee they paid get refunded from my balance | Member To Member Support | eBay UK