Impossible to contact Ebay with problem | Member To Member Support

tashatam14_7 · 2026-01-27T11:02:46.396000Z

I purchased goods from a vendor as vendor offered Royal Mail carriage. Vendor despatched by EVRI, which is a breach of distance selling law. I complained to vendor, vendor apologised and promised a 50% refund as compensation once I received the goods. I agreed. I have the correspondenceThe goods arrived, I contacted seller, seller didn't respond. I eventually discovered Ebay had removed seller, so, of course, seller wasn't receiving my messages, let alone responding.The real problem, however, is contacting Ebay for help with a situation of their making, which they don't allow for in their circuitous problem-solving rigmarole.The AI assistant, like all of its kind, is useless, it wants me to start a return request in order to claim a refund that has nothing to do with returning the goods. It appears that once Ebay has removed a vendor, it disclaims responsibility for any fall-out left behind. The problem of "courier fraud" seems to be quite serious, in the past 8 weeks I have selected several vendors because they use Royal Mail, only to find they actually use EVRI. I don't buy from vendors that offer EVRI. I prefer to receive my order on time (if at all) and at a civilised hour (not 21.00 on a wintery night).The first time this happened I found out (tracking number) the fraud within an hour of ordering. I tried to cancel, Ebay wouldn't let me, claiming goods had been posted. This was a downright lie, as evidenced by the order tracking. I guess Ebay don't like cancellations as they lose their "cut" from the sale. I have been advised to tell the Royal Mail about the false claims, which are costing them business

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Impossible to contact Ebay with problem | Member To Member Support | eBay UK