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Immediate Attention Needed: Account Suspension Due to Shipping Update Issues
Summary: electrixdirectltd describes issues with eBay's system not updating the delivery status of pallet freight shipments, despite having proof of delivery. They express frustration with receiving repetitive, unhelpful responses from Trust and Safety agents and request immediate escalation to a manager. tobiasd4 responds with confusion over the need for pallets and advises checking the seller dashboard for defects.
In the last 90 days, I've successfully fulfilled numerous orders, all of which can be traced via the Seller Hub with no unresolved disputes.
However, I've been dealing with repetitive emails from Trust and Safety. The core issue involves pallet freight shipments that fail to automatically update their 'Delivered' status in eBay's system. My inquiries are met with repetitive responses from agents—Zaid, Mark, and Subham—with no actual progress on filing the cases.
I have proof of delivery with signed receipts for these shipments. I urgently request immediate attention to my ticket, retrieval of the relevant PDF, and escalation to a Trust & Safety Manager for direct resolution via phone.
tobiasd4
Mentor3 weeks agoI am confused, you say pallet shipments, but your items don't appear to need a pallet.
Ebay go by online tracking, although if untracked they will still release money.
I suggest you check your seller dashboard for defects.
electrixdirectltd
OP3 weeks agoThere are many items of ordered in bulk . 20 x 20kg bags . They have restricted my account for routine check. Although, I have provided them pod for pallets sent via TPN . There is no carrier on ebay . I already added tracking and sent them proof . They still sending them same email again