I'm going round in circles

Question

Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay to contact the seller, but ebay keeps telling me I haven't ordered anything, so there's no one to connect me with. I have an email from ebay showing me my order along with all the info about the seller etc on it.The Help Centre is useless -...

tobiasd4 · Accepted Answer

You can open item not received case 1 day after estimated delivery date,  escalate on day 4. Looks like you bought as a guest, if so it won't show on ebay account, see here to resolve.  https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065