I want an immediate refund | Member To Member Support

heathercottage · 2026-01-28T21:05:55.976000Z

Purchased a phone on buy it now, listed as new unused. After buying the seller marked as dispatched and then told me the phone was refurbished and showed photos of scratches on screen. She said she would get fixed and re list??? I told her I wanted an immediate refund to which she replied ‘ I don’t have the money it will be refunded by 2pm Wednesday’. I complained to eBay ( online) but nothing being done… I have now got to wait until the 30th to open a case and then wait for a refund…. I can’t cancel as it’s marked as dispatched and she clearly isn’t going to. EBay are so difficult to get hold of online

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I want an immediate refund | Member To Member Support | eBay UK