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I want a refund for a parcel that wasn’t delivered
Summary: cathnoir shared their frustrating experience with a non-delivered parcel. Although tracking indicated the item was delivered, the delivery picture was of a different location. Attempts to contact the carrier were unsuccessful, and further complaints to the seller and eBay went unanswered. Due to the item not arriving in time for an event, cathnoir seeks a refund.
Bought an item on 10 Jun tracking said it was delivered on 16 Jun. The tracking was stuck for a week with no update and couldn’t contact carrier. Tracking said handed to customer, delivery picture was not my house and the tracking also shows it was sent to ALFRETON SERVICE CENTRE. You can also see a load of other parcels, are other peoples parcels being dumped and reported as "Delivered"? Asked seller for help on 26 Jun ("The parcel was stuck at yodel service centre for 8 days because of incorrect address, which was correct, with no way for me to contact the courier, it was then sent back to the original service centre claiming to be handed to customer") asked for help from ebay on 3 July no response whatsoever and no way to contact a person on ebay only useless AI bot that tells me to check the tracking and does nothing else
I had to buy another one from elsewhere as it was for a event that was quickly approaching, it didn’t arrive in time despite buying it over a month in advance so now i would like my money back as I don’t have the item
sorry for the low res it's a screenshot from my phone, couldn't get another picture as the tracking page is now empty
Thanks in advance
tommystrezures
Mentor3 weeks agoYou should have opened an item not received case before the 11th July eg 30 days, then eBay may of paid attention to you and assisted you.
You can only approach your payment provider to see if they will assist you.