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I used a different delivery service
Hi everyone
I recently sold a high value Item and sent it via royal mail special delivery. I generated a prepaid label basically because I didn't know what I was doing. The item has been delivered but ebay doesn't know because I used a different method for delivery. How do I get paid and confirm delivery?
Kind regards, Lee
2 comments
papso22
Mentor2 weeks agoNo-one can confirm delivery but you will get paid, eventually.
tressygirl
Mentor2 weeks agoYou cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
Your payout will be held for a minimum of 14 days.
@imontinternet