I think I'm being scammed as a seller | Member To Member Support

julieoncloud9 · 2026-05-19T10:35:31.230000Z

I recently sold a used item and was contacted by the buyer reporting that it is defective. I was very careful parcelling it up, securing moving parts with tape, so that it would arrive safely. I was very upset to hear that it wasn't working. I tried offering solutions, such as asking if the tape had been removed, but the buyer became abusive. So I just said for them to send it back. A return has been initiated and I've paid for the postage. Something was niggling at me though, because the buyer seems to trade in the item I sold. I checked their feedback and found someone with exactly the same issue; he bought the item of them, claimed it was damaged, got a refund and kept the item (despite the seller paying for it to be returned). And then left negative feedback for them! So, what do I do? I'm currently waiting out the return period and I'm refusing a refund until I receive the item. It'll probably come back damaged, even if it's not currently damaged. I just feel as if I'm in a lose-lose situation.

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I think I'm being scammed as a seller | Member To Member Support | eBay UK