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I sold multiple listings to a buyer - collected - one item shows as LATE for posting!
I have marked all except one sold item as "collected". My buyer paid eBay's postage on that item. Now it shows as late for posting. I want to cancel the postage label, get my buyer the postage refund, and mark my item as collected.
I've reached a dead end!
ice-white
Posted Jul 20, 2026 at 8:03 AM · Edited Jul 20, 2026 at 8:03 AM·Last reply Jul 20, 2026 at 8:40 AM
4 comments
ice-white
OPJul 20, 2026 at 8:40 AMMy buyer has left feedback, which proves she received it. Still I can't mark it as collected.
ice-white
OPJul 20, 2026 at 8:16 AMCan't eBay sort this out with a quick phone call? They don't appear to have real staff in customer services any more.
papso22
MentorJul 20, 2026 at 8:31 AMNo they won't 'sort it out'. Their systems are very rigid.
*vyolla*
MentorJul 20, 2026 at 8:07 AM · EditedUnless collection in person was set up as an option on your listing, your buyer wouldn't have been able to select it as checkout and get a collection code to give to you to prove that they've collected their items. You won't be able to mark this as collected without that code.
As regards the postage label, your buyer will be refunded for it within 30 days.