Locked
Discussion interactions are currently paused.
i sold in item on the 15th October as a private seller. the buyer has requested a refund
i am asking for information and help on this as the buyer has been using the item and damaged/ broken now stating there unable to return the item. What is the best way to handle this as a private seller
6 comments
philurwin
OP10 months agono photos on this issue just a message from ebay saying there reached out for a refund, they never even messaged me about this
*vyolla*
Mentor10 months agoI'd ask for photos. Then, if the item was dangerous and has exploded I'd just refund.
What's the value of the item?
philurwin
OP10 months agothankyou for your help and time for this information
*vyolla*
Mentor10 months agoHave they opened an eBay return?
If they have, what reason have they selected from the dropdown menu for the return?
philurwin
OP10 months agoitem doesn't work or is defective. in the comments the item is defective and the cup blew up in there ears, there unable to send it back and need a refund
*vyolla*
Mentor10 months agoDo you want to refund? Have they sent you photos of the damaged item?