I sold an item which got damaged in transit - help with procedure please | Member To Member Support

vinylminer · 2026-01-16T16:19:01.460000Z

I just want to check I get this right.Sold an item which was damaged in transit. ebay simple delivery (Evri).There is no specfic mention of "damaged in transit" in the ebay support pages. And I can't use Chat because there are no open return requests yet.So - does the buyer request a return with reason "Item damaged"?Of course I will refund them but how do I get my money back from simple delivery?Thank you!

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I sold an item which got damaged in transit - help with procedure please | Member To Member Support | eBay UK