I sold an item which got damaged in transit - help with procedure please | Member To Member Support

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I sold an item which got damaged in transit - help with procedure please

I just want to check I get this right.

Sold an item which was damaged in transit. ebay simple delivery (Evri).

There is no specfic mention of "damaged in transit" in the ebay support pages. And I can't use Chat because there are no open return requests yet.

So - does the buyer request a return with reason "Item damaged"?

Of course I will refund them but how do I get my money back from simple delivery?

Thank you!

vinylminer

1823 View listings

Posted 7 months ago·Last reply 7 months ago

4 comments

vinylminer

OP7 months ago

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Thanks yes, it's the concern about "in transit" not being in the drop down. I've asked the buyer to check that and proceed if they see "in transit".

tobiasd4

Mentor7 months ago

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Ask buyer to open "damaged in transit" case.

Ebay will refund buyer & you keep your money.

If you refund buyer, ebay won't refund you.

There are many benefits to using Simple Delivery, including:

You'll be protected if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered

vinylminer

OP7 months ago

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Thanks for the reply.

Is there definitely a "damaged in transit" option? Because when I look at some purchases I made recently, there is no "damaged in transit" - just "item damaged" (although they are CDs, whereas this is audio equipment, maybe different options appear depending on item type?).

tobiasd4

Mentor7 months ago

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See my edited reply.

Exert from SD.