I sold a Karcher several weeks ago. It is in very good condition and it was on full working order,I

Question

A buyer is claiming a Karcher I sold several weeks ago isn't working. I would never sell something like this and my record is 100%. Since they bought it we've had very cold weather, below freezing, I've no idea how they've stored it.

I'm being told to refund.

Any thoughts on where I stand please?

jckl1957 · Accepted Answer

They only paid 2 weeks ago so are well within time to make a claim.

Unfortunately, the advice in these cases is always the same: accept the return, provide a label and refund the buyer when you get the item back.

Ebay don't see the item so will take the buyer's word that it is not working.

tressygirl · Answer

If they are within 30 days of the item's last estimated delivery date, and open a case for item not as described, you will have to accept the return, pay for the tracked return label if you want you item posting back, and on it s return fully refund.

The buyer is entitled to a full refund if claiming within 30 days covered by eBay's 30 day MBG, Money Back Guarantee policy.

@karma64simon