I sold a faulty item. Refunded fully. Awaiting return. (Once more) | Member To Member Support

snapper_irwin · 2026-05-06T15:35:07.434000Z

I sold an item on the 15th of April . The buyer notified that a significant part was missing (totally my fault).I gave a full refund on the 18th, and paid for a label through eBay, to return the item to me. The buyer informed me that he wouldn' be able to return the item for 5 days due to business. the buyer later told me that the 'paid for label' had disappearedand he'd had to use 'an expensive one'.... He no longer responds to my requests..... What are the rules in that sutuation. This is the 2nd time I've been in this situation (Last time was a Watch- which i never saw again after paying a full refund...) Any suggestions would be appreciated

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I sold a faulty item. Refunded fully. Awaiting return. (Once more) | Member To Member Support | eBay UK