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I receive an error when trying to add a tracking number to an item, I also cannot mark it as dispatched.
Summary: ausmerika is experiencing issues marking a second item as dispatched on eBay after shipping two sold items together with one label. They are unable to add the tracking number, receiving an error message instead. **peaseblossom** and tressygirl provide advice, suggesting that due to changes in eBay's system, tracking cannot be added manually unless using a Simple Delivery label. They recommend communicating the tracking details to the buyer directly and assure that the payment will eventually be processed. Also, they discuss the refund process for unused labels, differing for buyer and seller paid shipping.
I have recently sold two items to one buyer, which he ordered separately, but I have shipped them together, and let him know he can claim one of the lots of postage back. I generated one label and have shipped both items together with it - but unfortunately nothing happens when I mark the second item as dispatched manually, and when I try to add the tracking number to the item it just says: "Something went wrong. Please try again later."
Is there a back-end issue with Ebay that is preventing this from working? Are there any other ways I can mark this item as dispatched?
**peaseblossom**
Mentor2 weeks agoYou cannot change the tracking when you don't use a Simple Delivery label. If you olick on Get prepaid label > print label that should mark the item as dispatched. It will remain unused. and if the buyer paid for it they will be refunded automatically in 30 days. The payment for the untracked item may be held for 14 days. Even if you cannot mark dispatched you will get the money in the end.
ausmerika
OP2 weeks ago · EditedI have to generate the second label? I feel like I've done this same thing in the past and haven't needed to generate the second label.
Edit: I have already received payments for both items
Edit 2: I have generated the second label and I am unable to add the tracking details from the first label anywhere. >:(
**peaseblossom**
Mentor2 weeks agoIf you're received the payments don't worry about it. We used to be able to change tracking and mark dispatched in the pre-Simple Delivery days.
tressygirl
Mentor2 weeks agoYou cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@ausmerika