I posted an order to buyer with different delivery service other than ebay

Question

Hi community, I  posted an order to buyer with different delivery service other than ebay, How do I ask for a postage label refund, since I did not use their carrier service?

tressygirl · Accepted Answer

Postage refunds for unused Simple Delivery labels are refunded to whoever paid for those labels:   If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days   If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 day...