I paid for postage but collected | Member To Member Support

878965 · 2026-03-10T11:58:04.470000Z

I bought a plant from a local seller and didn't change the delivery option from post to collect. The postage was £14.99. I messaged the seller and explained and asked if it would be okay for me to collect and they agreed. I assumed they would sort out the postage. The seller initially refused to refund but then offered £7. I didn't want to get into a face to face argument at their house so accepted that (in cash) and said I'd raise it with eBay. Their reason for not refunding seems to be around the fees that eBay charge which they said was based on the total cost including the postage and they wouldn't get that back. I realise now I should have cancelled the order and put it through again as collection. Any ideas please how to resolve this? They are a business seller and said they use their own courier so no eBay label.Thanks!

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I paid for postage but collected | Member To Member Support | eBay UK