I need to change the tracking

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My buyer wanted to change delivery service from EVRI to Royal Mail which I have done and sent but can’t change the tracking number. What’s the best thing to do?

spanishstef69

340 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

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Preferably use a laptop / PC and try Chrome, don't use the app or mobile browser, then add the new tracking this way:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@spanishstef69

spanishstef69

OP11 months ago

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Thank you I will try that when I get home.

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