i need to cancel the prepaid label and provide a different tracking number so I get paid | Member To Member Support

scottywade1 · 2026-03-26T13:18:47.289000Z

I sold an item expecting to use easy postage. The item sold and i selected the print a label option. I then realised I couldn't use this service because of the size of the package. I then sent the item via the post office and sent a seperate message to the seller with the tracking number. Because I previously opted to print the label the sold item is showing a tracking number that isn't relevant and my sold and sent items looks like its not been sent. How can i remove and replace the irrelevant tracking info so ebay knows the item has been sent and delivered using the actual correct tracking number. I assume my money will not be released until ebay thinks the item has arrived with the buyer. thanks

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i need to cancel the prepaid label and provide a different tracking number so I get paid | Member To Member Support | eBay UK