I need help with buyer wanting a refund | Member To Member Support

gul_ocett · 2026-01-18T15:21:47.207000Z

I have sold an item on Ebay that has arrived to the buyer damaged. I have explained how to return the item for a refund but i have got this reply. "Hi, it seems a bit of complicated. Is there any alternative or reimbursement as the monitor was listed as excellent condition. Thanks" What are my options? This is the first time this has happened to me as a seller.

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I need help with buyer wanting a refund | Member To Member Support | eBay UK