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I need advice about issue
Summary: lukasz-67 posted seeking advice about a certain issue, but did not provide specific details in the content of the post. **peaseblossom** responded, but similarly did not add any further information or context. The discussion lacks concrete information to provide a comprehensive summary.
Hi,
I need advice about a return and refund issue.
I bought an item on 30 March 2026. Item number:355759215404.
I opened a return because the item did not match the description or photos.
I accidentally accepted a partial refund of GBP 10.80, but I had already posted the item back to the seller.
Royal Mail tracking number: OS733108361GB. It shows delivered on 10 April 2026.
The case now shows as refunded and closed, but I only received a partial refund and the seller has the item back.
How can I contact eBay customer service or appeal this, so eBay can review the tracking and help me recover the remaining refund?
Thank you.
**peaseblossom**
Mentor3 months agoYou can try contacting eBay. This has to be done on your phone, not a desktop. So view this link on your phone and the call options will appear:
https://www.ebay.co.uk/help/eua?id=5190