I have sold an item the label shows it as being collected from my old address tomorrow

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I have sold an item and the label shows the package will be collected from my old address. I changed my address on Ebay when I moved a long time ago. DHL cannot collect from an address I have not lived at for 7 years! Tried to change my address again but label and delivery details set.

susasmit-hwukax

56 View listings

Posted 9 months ago·Last reply 9 months ago

1 comment

tressygirl

Mentor9 months ago

View listings

Use a laptop / PC and try Chrome, don't use the app or mobile browser.

There are 5 addresses which need to be corrected

https://accountsettings.ebay.co.uk/uas/addresses

Cancel the DHL label, and once all the addresses above have been correctly amended, purchase another.

For the unused label a refund is made to whoever paid for the label.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@susasmit-hwukax