I have an unauthorised payment taken

Question

I have noticed an unauthorised payment being taken for a transaction dates 6th August, however my last purchase was 29th July. I have no outstanding payments that need to be made? Please can someone help me

papso22 · Accepted Answer

You need to report it to wherever the payments came from, and then work out how the source was compromised.

*vyolla* · Answer

If there's nothing in your Purchase History and you didn't accidentally buy anything as a guest, when not logged in, you could ask eBay.

I’ve found that the best route to contact eBay Customer Services is via the link below where you can call them or request a call back if you’re using the app (if you’re using desktop you’ll need to go round the houses with AI and start a chat then keep typing ‘agent’ until you get the option to live chat with a CS rep or to have a call back):

https://www.ebay.co.uk/help/eua?id=5190