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I handed my cycle lock to Evri, who lost it, but I have not been compensated
Summary: archww sold a bicycle lock on eBay and shipped it using Evri, but the package was lost in transit. Despite eBay refunding the buyer, archww has not received payment for the item. **peaseblossom** advised contacting eBay for assistance, while john1297576 suggested checking if the payment was deposited into the eBay account.
I sold a bicycle frame lock on eBay for £12 on 9th May 26 (EBay’s e-mail dated 9 May, 17.40).
I packaged the item carefully and dropped it off at the Evri drop off facility in Asda Dumbarton (confirmed in Evri’s e-mail dated Tues 12th May, 17.06).
On 19th May, I received an e-mail from the buyer to say that he had been tracking my package and that it was still at the main parcel hub. (Buyer’s e-mail dated 19th May, 18.06).
On 20th May, I received an e-mail from eBay (e-mail dated 20th May, 09.56), in which eBay stated: “we’ve confirmed that the item is on its way to the buyer. There’s nothing you need to do. Since you used an eBay prepaid label, we've got everything covered from here. We’ll take care of delivery, resolve any further issues, and inform you when the request is closed”.
On 25th May, I received an e-mail from eBay (their e-mail dated 25th May, 09.58) stating: “Unfortunately, the item you sold was lost in transit and cannot be located. There’s nothing you need to do. This item is covered by eBay Money Back Guarantee, so we've issued the buyer a refund of £12.00. You aren’t required to reimburse eBay, and your seller performance level won’t be affected”.
So eBay has refunded the buyer the £12 that he paid for the cycle lock, but I have not been paid for a carefully packaged cycle lock which I handed over to Evri.
Archie Westwood
john1297576
Mentor3 weeks agoWhy did you hand over to evri if as you say you have not been paid?
Off course you must have been paid money goes to your ebay account, and when released you can withdraw it.
**peaseblossom**
Mentor3 weeks agoYou should have received the payment by now. Contact ebay about it. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190