I created a USPS postage label which was incorrect, i requested a refund - my refund has been denied | Member To Member Support

badgemanbrown · 2026-05-31T09:49:20.316000Z

i sold an item (UK to USA), when i created the postage label i neglected to notice it was for almost £100, i cancelled the postage payment almost immediately within eBay which is dealt with by Packlink, and i destroyed the postage label. Today i received this email from Packlink We have tried to process your cancellation request for the service: ups, GB********************* - ****************** - , but it has not been possible as the shipment appears: In Transit What have we done at Packlink?Ensure that the cancellation is handled without any issues. However, on this occasion, it has not been possible as the merchandise is on the road to its destination. This email confirms that we have not canceled this shipment. What will happen now?Your shipment will be delivered as scheduled.We cannot process a refund for you because the shipment has been made.If you submit a cancellation request and subsequently dispatch the goods to the carrier or consign the parcel using Drop-Off, our Customer Support will be unable to cancel and refund the shipment. ImportantWhen a parcel is in transit with a canceled postage label, our contractual obligations are also voided. As a result: You won't be able to request support, as the shipment appears as voided.You won't be eligible to claim compensation in case of damage, loss or missing content.You may incur extra charges for the management of a voided shipment. Can anyone help with this issue please - i have replied to the email stating that i destroyed the postage label, i cannot afford to loose £100. thank you in advance

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I created a USPS postage label which was incorrect, i requested a refund - my refund has been denied | Member To Member Support | eBay UK