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I can't resolve a policy violation. "resolve" button is greyed out
Summary: mooseman97 is experiencing difficulties resolving a policy violation issue on a selling post. They appealed the system's decision but realized the mistake later. Despite this, the "resolve" button remains inactive, and attempts to contact customer support have been blocked or ineffective. tressygirl suggested trying to reach a customer service agent by phone on weekdays at 8 a.m. for better chances of success.
I can not resolve/amend a selling post that has a policy violation and I can't find my way around the system to contact an agent. How do I chat with a person rather than AI bot.
I posted something to sell. It was "hidden" by the system because of a policy violation. I appealed as I didn't understand why. After more work, I realised why It was a violation. I am happy to amend it but the "resolve" button is greyed out and I can't resolve the issue in my ad. I have waited a few days and it hasn't changed. I have tried looking throughout the system to contact someone about the appeal but I haven't found anything direct that I can use. As part of doing this, I was getting quite quick with the links and typing (I was doing the same thing over and over again). Then the system has blocked me as a bot - the only plausible reason is that I was "being quick". I have tried to contact an agent through the Help Centre but it keeps saying come back later. This has happened several days now. I can't even delete the old ad and start again.
Please help. How to find a real person who can help me? Thank you
tressygirl
Mentor1 month agoIt's hard to get through to a ' human' at CS that's for sure, your best bet is to try on weekdays at 8 a.m. when there is more chance of a Dublin agent answering.
Use a phone not a desktop browser and the link below...
https://www.ebay.co.uk/help/eua?id=5190
@mooseman97