I cant mark sold items as dispatched

Question

Helloa) I didnt use Simple Delivery now I cant mark my items as dispatched. The customer has received the items and is happy.Do I need to do anything regarding the 'dispatch overdue' notices on the order ? If so, what can I do? many thanksF

tressygirl · Accepted Answer

You can add your tracking details manually, but use a laptop / PC and try Chrome to do the following:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

If there was no tracking you will not be able to mark as dispatched, the notifications to do so will soon stop, but your payout will be held for a minimum of 14 days. You are of course also open, to a case of item not received, with no proof of delivery.

@finlaycowansrockartoriginals

**peaseblossom** · Answer

If you open the Simple Delivery label it will mark the item as dispatched. Then do as said to change the tracking. If the buyer paid for the SD label the cost will be refunded to them automatically in 30 days.