Locked
Discussion interactions are currently paused.
I CANNOT SELL WAHT HAS BEEN SOLD
I SOLD 4 VICTORIAN STYLE TILES IN APRIL. THE DEAL WAS DONE. I AM NOW BEING INFORMED BY EBAY THAT THEY HAVE SOLD AGAIN. NO AI CAN UNDERSTAND THAT. HOW DO I RESOLVE THIS
I WOULD DEARLY LOVE TO SPEAK TO A PERSON TO RESOLVE THIS
3 comments
rainbowtrax
·4 months agoJust to add, the second and third sales were to the same buyer: Item Purchase History so there's only one transaction with a quantity of 2 (2 lots of 4 tiles) that needs to be cancelled.
papso22
Mentor4 months agoWhen you listed them you put the quantity as 4, that means you had 4 sets of the 4 tiles. You have actually sold the tiles 3 times from the listing and still have a set listed.
That means 2 buyers with no item, potentially 3 if they sell again.
You need to cancel the sales where you have no items and refund the buyers. You also need to end the live listing.
*vyolla*
Mentor4 months agoIf it's the VICTORIAN STYLE TILES. X4. Pilkerton England. Pink Motif. 6” X 6” or 15.4cm listing, that was set up as a multi quantity listing offering four lots of 4 tiles. It's still active with one set still available.
If it's that listing you need to end it, and cancel the order you can't fulfil as 'out of stock'. There's a button on this eBay giuidance page you can use to do that:
https://www.ebay.co.uk/help/selling/getting-paid/how-sellers-cancel-order?id=4136&from=EBAY_AI&origin=EBAY_AI