Locked
Discussion interactions are currently paused.
I bought boots for £540 that broke after 3 months
Summary: hooley5411 expressed frustration over buying boots that broke after three months, with no assistance from the seller, eBay, or the brand. They are unable to get a refund through their credit card due to time constraints. **peaseblossom** suggested exploring options like money claim online or reporting the issue to Trading Standards if the seller is a business.
I bought some boots that were brand new and they broke after 3 months.
The seller constantly ignores me, and ebay will not help me.
I tried multiple times to get them repaired directly with the brand but they will not help me as I have no proff of purchase (so no contract with them).
I tried really hard to get them repaired, but due to design of boots this is impossible.
I cannot get the money back from my credit card as the boots broke after the time I can do this.
I is really upsetting and concerning that I have been trying so hard for so long and I can't do anything to get any of my £540 back.
Is there anything I can do?
Thaanks
Sarah
*vyolla*
Mentor1 month agoIf it's only been 3 months you should still be able to issue a not as described chargeback, most cards give you 120 days to do this.
Failing that, if your seller is a UK registered business seller you may want to take some free advice from one of the online consumer groups (National Consumer Service is a good one, lots of free legal advice available there) or Citizens Advice regarding pursuing this via a legal claim.
**peaseblossom**
Mentor1 month agoYou could try the small claims court, now called money claim online. Google for details. If they are business sellers report them to Trading Standards.
hooley5411
OP1 month agothank you!