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I bought a phone off a seller on ebay over 3 months it has broken won't even turn on. Seller won't r
As above seller won't reply phone won't turn on bought as new. No imei number unanle to contact ebay as item over 3 months old???
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tressygirl
Mentor1 month agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You are too late to claim a refund from eBay, but can try your payment provider, most offer a 120 day buyer protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@joanne1010-8