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I blocked a buyer because their messages made me uneasy. Somehow, they still won my listing. Help?
So, I listed a pricey item that was quite large, collection only due to its size, and I had a few messages about it. One buyer's messages made me feel really uneasy, and as a single woman living alone, my instincts were...I do not want this person to come to my house, even if they do win my listing. I blocked the seller and had a message come up on my screen to say they would not be able to contact me or bid on my items.
I was speaking to another buyer whose offer I was willing to accept; they made a bid and I ended my listing. But somehow, the person who I had blocked had outbid them - possibly using an ebay sniper.
My problem is this: I do not want this person I've blocked to come to my house to collect the item. I do not want to meet this person, I feel unsafe. Ebay's AI chatbots are doing nothing but returning error messages. How do I speak to a person about this? How do I get this item to the runner-up?
papso22
Mentor6 months agoI suspect the block didn’t apply because the buyer had already bid before you blocked them.
They set a maximum that then automatically kicked in when your other buyer bid, so when you ended the auction they were your highest bidder.
You can cancel the sale and do a second change offer but will have to use 'out of stock' which will give you a selling defect.
jckl1957
·6 months agoThere is no point in speaking to a person about this.
If you are not prepared to sell to a particular buyer, and they have bought the item, you will have to cancel the sale and refund the buyer.
This may have a negative impact on your account.
Then, double check that the buyer you don't want to deal with is on your blocked bidders list before you relist the item.
**peaseblossom**
Mentor6 months agoYou can cancel the transaction using reason "Something wrong with buyer's address" (the nearest we have for a dodgy buyer). Then you will be able to use Second Chance Offer to offer to the underbidder.