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I am waited a long time but the customer service representative is not coming on chat.
My problem is that a customer has given me negative feedback and I have ADP Express UK tracking available but there is no customer service representative so I am also not getting the problem solved. I had spoken to them three or four days ago and they said that we have removed the feedback but it has not been removed yet. I need help.
1 comment
tressygirl
Mentor7 months agoDoes the tracking you have show delivery?
Then, your first step is to send the buyer a polite message informing them of those tracking details for them to check on the carrier's website, it may indicate the item was left with a neighbour, even a household member or a safe place not yet checked around the property, or perhaps sent to their postal sorting office.
If found they may then agree to complete a feedback revision you can send them.
If not all you can do is wait for the feedback to be removed if an agent said it will be, it's not always instantly done.
If a reasonable time passes with no result try CS again but only speak to Dublin as explained below.
I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!
@jim-store-ltd