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How would you respond to seller regarding my wanting to return an item NAD ?
Summary: The discussion centers around how to approach a seller about returning an item described as NAD (Not as Described). the_old_chapel seeks advice on crafting a response to the seller. Several participants, including tressygirl and jckl1957, engage by offering potential solutions. papso22 also contributes to the conversation, prompting further exchanges between the_old_chapel and others. The participants collaboratively explore various strategies to address the issue with the seller effectively.
These were advertised as Dark Purple Soft Touch Silicon tulips, imo they aren’t dark, more mauve & look cheap plastic quality. She’s based in the uk, so not sure what she means about expensive return. What would you reply with? as I’d have to sell on myself as not what I wanted. Thanks
papso22
Mentor5 months agoAre you sure the seller is in the UK? Where are they registered according to their feedback page?
That message looks more like what China based sellers send.
the_old_chapel
OP5 months agoYes that was my first assumption too! But they are a business seller based in Manchester
jckl1957
·5 months agoYou could also point out to the seller that they can refund you without requiring a return if the cost of postage is high and they don't really want the items back.
I agree you should insist on a full refund - I would not be happy if I had spent that much on those items.
the_old_chapel
OP5 months agoYeah but only offered to refund me £2.66 🥴
tressygirl
Mentor5 months agoYou do not have to accept any partial refund if the item is not as described.
Hard to see exact colour of items but they certainly look like plastic .
Ignore the seller's message and just proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@the_old_chapel
the_old_chapel
OP5 months agoThank you. However I have already opened the request, & selected wanting to return item..and that was their response. So should I jusy ignore that message ? It’s an insult tbh, especially being a business seller too. They are definitely plastic so not happy
papso22
Mentor5 months agoYes, ignore them and continue with the case.
the_old_chapel
OP5 months agoThank you!