How to solve wrong postage label

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Recently start to sell for first time on eBay and have made the mistake of chose wrong letter size . I have paid for new postage and updated the tracking number how do I get the parcel release to the customer

tay_931083

32 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

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If the tracking has successfully updated, you can now post the item.

For the unused Simple Delivery label the refund goes back to whoever paid for the label, and it's not instant!

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@tay_931083

tay_931083

OP11 months ago

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This parcel has already been shipped what can I do