How to return item after refund already given? | Member To Member Support

ro_226285 · 2025-12-08T15:53:25.658000Z

Purchased an item and upon delivery discovered it was a fake. Seller agreed return and refunded me payment. Because they have already refunded it ebay is showing the case as closed and i cannot get a shipping label. Seller is not understanding and getting aggressive and trying to make me pay for a return outside of the ebay system. Cant speak to anyone at ebay and just getting sent on a loop through automated chat which tells me the case is closed.

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How to return item after refund already given? | Member To Member Support | eBay UK