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How to report a dishonest buyer
Hello
A user purchased an item I was selling, which I posted in a brown mid sized brown envelope and there is video and cctv evidence at the post office.
The buyer claims I sent a different item, and sent me one photo of an ASDA bag, (which has nothing to do with me) I asked for me info and he or she was reluctant, and ebay award a refund to him. I had lodged a complaint to the post office with his false evidence, ( which I am told it takes 7 days)
How do i contact ebay, as the AI tool is woeful
many thanks
6 comments
jckl1957
·7 months agoIf you believe the buyer misused the Money Back Guarantee, you can report them using the button below.
Ebay will reply and say they have received your complaint but they won't tell you what action, if any, they take and won't give you any updates on your report.
Buyers do not have to provide evidence to a seller when they open a return.
If you don't respond by supplying a label for the item to be sent back, then Ebay will refund the buyer from your funds.
It is completely possible that the buyer received a different item to the one you sent.
As stated in Post 2, labels can come off and get stuck on the wrong parcel.
You can report an issue with a buyer by using the below button.
Report a buyer
tobiasd4
Mentor7 months agoVideoing item at PO, proves nothing, you can't show it was the correct item.
Buyer may be telling the truth, labels do come off & put on wrong parcel.
Good luck with the appeal.
izevbaye
OP7 months agoHow do I appeal ? my point is the post office would have cctv to show, when I posted the brown envelope
The buyer sent an ASDA envelope, big difference
**peaseblossom**
Mentor7 months agoYou can appeal here:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
izevbaye
OP7 months agoI am just going round and round in circles, as there is nothing in the links you sent
the buyer is being very dishonest, how do I contact ebay directly ? as there is no dispute there ???
the buyer only initiated a return and then I tried chatting to no avail as he wasnt responsive and ebay then awarded it to him
**peaseblossom**
Mentor7 months agoHow to appeal a case from your Seller Dashboard
Go to your Seller Dashboard - opens in new window or tab.
Expand Closed without seller resolution to see your options.
Select See cases and find the item in the list.
Select See details and then send us an appeal. Make sure you include all of the new information you'd like us to consider.
If you want to contact ebay direct click on the help link at the top of any page. Select any topic then scroll down to Contact Us and get to automated assistant. Ask to speak to an agent and repeat until it passes you to a real person.