How to make an official complaint to Ebay

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2 months after a buyer failed to retrieve his item from a collection point EBay decided to charge ME! for not using the postage label!! I have had phone contact with them 3 times recently and was assured that I would receive a call from their complaints team - DIDN’T HAPPEN and that the funds would be sharply returned- HASN’T HAPPENED! Who can I reach out to now?

oscarbravo

4017 View listings

Posted 7 months ago·Last reply 7 months ago

1 comment

john1297576

Mentor7 months ago

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Unused postage label should have been cancelled within 14 days.

If buyer buys label unused label is refunded to buyer automatically, why Sellers are treated differently I have no idea.