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How to make a claim for lost parcel with Yodel, via Ebay
I purchased the postage label through Ebay and Yodel have lost the parcel but will not speak to me directly. How do I claim through Ebay? I have already refunded the customer. Thank you....
6 comments
tressygirl
Mentor1 month agoIf you refunded without the buyer opening a case for item not received, you will not be able to now, be refunded by eBay.
Using Simple Delivery, if an item is lost in the post, the buyer has to open a case for item not received. eBay then refund the buyer, and the seller gets to keep the payout.
Unfortunately you did not follow the correct procedure above.
@4fireborn
tommystrezures
Mentor1 month agoI didn't think YOdel were on the simple delivery radar, surely this a packlink issue?
*vyolla*
Mentor1 month agoOP is a business seller.
tommystrezures
Mentor1 month agoBeg your pardon, I missed that!!
*vyolla*
Mentor1 month agoNo, you're right, it's a Yodel label via Packlink.
*vyolla*
Mentor1 month agoIf it's a Packlink label you can open your claim here:
https://support-ebay.packlink.com/hc/en-gb/articles/360014270619#