How to get money back on simple delivery label

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I always order via packlink only recently I noticed ebay have been overcharging for a label which I never use. How do I get my money back on this label? Since I have been buying new ones on packlink?

oliwe_48

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Posted 11 months ago·Last reply 11 months ago

3 comments

tobiasd4

Mentor11 months ago

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With all those new items listed, you must upgrade to business seller.

It is the law.

When done, no more SD, you select postage method & cost.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

61stephenuk

Mentor11 months ago

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As tressygirl says you have to claim the refunds within 14 days of sale but you are selling multiples of new items and should be selling on a business account where simple delivery is not required and you can continue to use your own delivery preference.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

You can change your account type here https://accountsettings.ebay.co.uk/profile you will go back to paying listing and selling fees

tressygirl

Mentor11 months ago

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If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

Be aware, if you do use Simple Delivery and their labels, there are some benefits!

If the item is lost in the post , damaged on receipt and buyer opens a case for damaged in transit, those refunds are made by eBay and you get to keep the payouts for those items.

@oliwe_48