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How to get in touch with a human at EBay
Summary: blue1973bird is seeking advice on how to contact eBay customer service for a refund after returning a phone that didn't match its description. They have had trouble navigating eBay's system, which repeatedly directs them to start the return process, and are struggling to reach a human representative for assistance.
Hi,
Looking for some advice. I don’t use ebay that much now but had to return a phone as it didn’t match the description. Seller provided label and they received it back but have now gone quiet on the refund. Trying to get in touch with eBay customer service is being problematic, probably as I am not sure how to reach them.
It just keeps telling me to start the return process. I some did manage to send a communication advising of the situation but that then started the return process and sent me a Royal Mail QR code.
I just need them to help with the refund but don’t know how to get in touch with a human.
Any advise would be appreciated.
Thanks.
papso22
MentorSep 15, 2026 at 6:04 AMI am afraid you went about this the wrong way. You should have immediately started a return through ebay and used the label provided in the case. The case would have had an escalation option within it if the seller didn't refund.
Now you have to tell ebay what has happened so that they know you sent it back. Hopefully tracked or there is no point contacting them. Contact is difficult but if you get on live chat and keep typing ' speak to an agent' that seems to work. Try just after 8.00 am.