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How to contact a seller for a refund
An item arrived damaged - glass bottle of vitamin drops completely smashed. I purchased as a guest but I do have an account. All the return/refund steps keep taking me to a ‘register with eBay’ page asking to set up an username/password with nowhere to sign in if you already have an account. If I enter my log in details it says ‘this email already has an account, do you need help with your password’ which only sends me to a reset password page. All this means I can’t contact the seller or access any of the return process. Anyone got any ideas? The chat bot didn’t get what I was asking for help with!
1 comment
**peaseblossom**
Mentor10 months agoHere's how to claim as guest buyer:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER
If you still have problems contact ebay using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid