How to complain to Ebay about Ebay (NOT the seller) - Ebay changed delivery adress on address label | Member To Member Support

sandra_b_5 · 2026-04-18T11:44:58.710000Z

Hi, I have been a buyer on Ebay for over 20 years and order very regulary as in my experience it's always been a very safe shopping platform and I've only very, very rarely had a problem with a seller. On this rare occasion my issue is with Ebay itself however and I would like to complain to them, but there seems to be no way of getting in touch with them if you are not complaining about an issue with the seller! FYI: Ebay provided the seller with an address label that shows my home address instead of the 24/7 Inpost locker collection point I have chosen for delivery and that is shown on my Ebay order page. There is a reason I dont have orders sent to my home and pure chance I actually received it. So I find it very concerning that Ebay can just switch the delivery addresses. Have no reason to doubt the seller - the adress label on the package had an Ebay pre printed label with my home address and I have ordered w/o a glitch from this seller multiple times before. Many thanks in advance,Sandra

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How to complain to Ebay about Ebay (NOT the seller) - Ebay changed delivery adress on address label | Member To Member Support | eBay UK