How to claim back on damaged item | Member To Member Support

uk.m497 · 2026-05-09T12:06:42.366000Z

Item I sent was damaged in shipping, buyer correctly refunded with that reason, but I'm not sure where the insured money is returned to. The ebay balance says "This net total excludes your refunded, cancelled or unpaid orders", and that "If your item is lost or damaged while in the possession of the courier, eBay will fully cover the loss or damage of your item", so how do I access these funds? Thanks in advance

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How to claim back on damaged item | Member To Member Support | eBay UK