How do you do a refund on an unused postage label

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Twice I have posted items my self, paid /tracking and have tried and failed to receive a refund. First time e-bay refunded the buyer; half . This time I contacted an assistant and there is no refund facility that I can find. Not within 14 days because within a week : charged for postage and no refunds issued.

elistay-69

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Posted 11 months ago·Last reply 11 months ago

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*vyolla*

Mentor11 months ago

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If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

To process your refund, we'll verify the following:
- The label was paid for by you (you offered free shipping to the buyer).
- The refund request is created within 14 days from the item's sale.
- The label wasn't used within 14 days of the item's sale.
- The package was delivered using a different tracking number.
  If your request meets all these conditions, you'll receive a refund for the shipping cost.