How do sellers obtain a refund/compensation when item sent using simple delivery arrived damaged | Member To Member Support

cbobo143 · 2026-06-06T20:13:12.888000Z

Recently sold a record player and sent via eBay simple delivery option (Parcelforce). Item was damaged by courier in transit, buyer was not happy! I therefore had no choice but to agreed to refund the item. I submitted a compensation claim to courier who have rejected my claim because I purchased postage directly through eBay. I spoke to eBay, advisor, he said he wasn't aware of this and I need to go back to carrier. So now I'm forced to go back to Parcelforce who'll no doubt reject my claim again. All seems very unfair to sellers to have to suck up the loss when eBay Simple Delivery pages states that; "You'll be protected if the item is lost or damaged".

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How do sellers obtain a refund/compensation when item sent using simple delivery arrived damaged | Member To Member Support | eBay UK